SPEAK UP
COMMUNICATION SKILLS FOR EVERY OCCASION
Communicating professionally and with confidence is an essential part of our daily work in a range of situations. Delivering training, public speaking, conducting reference interviews and making presentations are all activities that we need to be ready for.
Verbal Communication - Skills You Need
Effective Speaking - Skills You Need
Verbal and non-verbal communication tips - Helpguide
FACE TO FACE
Learn how to listen, ask the right questions and make yourself understood by following these best practice guides:
Phone skills - Kelly Services
OVER THE PHONE
Without visual cues, you need to make sure you communicate clearly and represent your library professionally. Your own organisation may offer guidelines for telephone etiquette. Consider also these rules developed for telephone professionals:
Giving an Oral Presentation - University of Canberra
Presentation skills - University of Queensland
Presentation Skills - Skills you need
MAKING PRESENTATIONS
Learn how to organise your thoughts into a cohesive narrative for your audience. Investigate these tips on structuring your presentation, using visual aids and overcoming nervousness:
Become a Better Speaker - Toastmasters International
GOING FURTHER
Pursue your own professional development with further study. Your employer may even subsidise relevant courses: